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Customer care

In Ediliziacrobatica®, a company specialized in rope access tecnique, we know that an excellent service is strictly linked to customer satisfaction. That is why our efficient Customer Care Service is ready to satisfy every request: because only by knowing your real needs, we will be able to offer you exactly what you are looking for. We are at your disposal whenever you need information or suggestions or simply want to give us a feedback on our performances, you only need to contact us. The purpose of our Customer Care Service is exactly this: to offer an optimal service, starting from you.

At the same time we constantly monitor the standars of quality. With Ediliziacrobatica® you can count on a network of more than 100 commercial technicians and 180 masons specialized in rope access, but it is through the Customer Care Service that we make sure that you are enthusiastic of our work. Through constant sample surveys, which let us know directly customers’ perception and test the level of satisfaction both commercially and technically, we maintain an excellent standard of quality, that distinguish ourselves in rope access tecnology together with the guarantee of a prompt intervention when requested.

You will have a positive experience from the very first moment and during each stage of the rope access performance. First of all, we will lead a commercial evaluation that help us understanding if the estimate is clear, complete and exhaustive for you. Secondly, we take in consideration collateral factors, such as availability, courtesy and timing of the technician who was designate to you.

Once on site we measure your satisfaction and check that the renovation, maintenance, cleaning or installation you requested has been perfectly carried out and in compliance with current legislation.

Our purpose is to ensure you the highest quality of execution together with all the benefits deriving from rope access. Benefits for you and for all the people involved in the project, whether they are condominium residents or people who access hotels, hospitals, business companies, monuments and historic buildings: our commitment is to turn our work into a really positive experience for all, without putting limits or inconveniences to people’s everyday life.

WITH OUR CUSTOMER CARE SERVICE YOU WILL BE ALWAYS IN CONTACT WITH US.

Whenever you need, you can have assistance and promptly fix any problems,

You can tell us your opinion and give other people the opportunity to live your own experience.

Write to servizioclienti@ediliziacrobatica.com

We will contact you within 12 hours to answer to any request

Or share your experience by writing your review directly here

(http://ediliziacrobatica.com/en/leggi-recensioni/)

The Customer Care Service is a valuable service for all the people who choose our services

Our range of useful services for anyone who wants to maintain or improve the aesthetic and structural status of a building: from households or condominium administrators to public and private corporations, construction managers and other professionals of construction industry. Our activities are planned to meet specific needs and offer all the important benefits deriving from rope access technology.

By choosing Ediliziacrobatica®, you will be followed by the utmost care since the very beginning, because this is our guarantee for a service that reflects our standards of excellence. No other company in the sector can boast such a great interest towards the customer and such a solid, efficient and widespread network that concretely turn the commitment into full satisfaction for those who choose its services.

Customer is extremely important to us.

Our strength is to ensure

you full and total satisfaction.

 

ARE YOU ALREADY OUR CUSTOMER AND NEED TO CONTACT US?

Write to: servizioclienti@ediliziacrobatica.com

Customer care

In Ediliziacrobatica®, a company specialized in rope access tecnique, we know that an excellent service is strictly linked to customer satisfaction. That is why our efficient Customer Care Service is ready to satisfy every request: because only by knowing your real needs, we will be able to offer you exactly what you are looking for. We are at your disposal whenever you need information or suggestions or simply want to give us a feedback on our performances, you only need to contact us. The purpose of our Customer Care Service is exactly this: to offer an optimal service, starting from you.

At the same time we constantly monitor the standars of quality. With Ediliziacrobatica® you can count on a network of more than 100 commercial technicians and 180 masons specialized in rope access, but it is through the Customer Care Service that we make sure that you are enthusiastic of our work. Through constant sample surveys, which let us know directly customers’ perception and test the level of satisfaction both commercially and technically, we maintain an excellent standard of quality, that distinguish ourselves in rope access tecnology together with the guarantee of a prompt intervention when requested.

You will have a positive experience from the very first moment and during each stage of the rope access performance. First of all, we will lead a commercial evaluation that help us understanding if the estimate is clear, complete and exhaustive for you. Secondly, we take in consideration collateral factors, such as availability, courtesy and timing of the technician who was designate to you.

Once on site we measure your satisfaction and check that the renovation, maintenance, cleaning or installation you requested has been perfectly carried out and in compliance with current legislation.

Our purpose is to ensure you the highest quality of execution together with all the benefits deriving from rope access. Benefits for you and for all the people involved in the project, whether they are condominium residents or people who access hotels, hospitals, business companies, monuments and historic buildings: our commitment is to turn our work into a really positive experience for all, without putting limits or inconveniences to people’s everyday life.

WITH OUR CUSTOMER CARE SERVICE YOU WILL BE ALWAYS IN CONTACT WITH US.

Whenever you need, you can have assistance and promptly fix any problems,

You can tell us your opinion and give other people the opportunity to live your own experience.

Write to servizioclienti@ediliziacrobatica.com

We will contact you within 12 hours to answer to any request

Or share your experience by writing your review directly here

(http://ediliziacrobatica.com/en/leggi-recensioni/)

The Customer Care Service is a valuable service for all the people who choose our services

Our range of useful services for anyone who wants to maintain or improve the aesthetic and structural status of a building: from households or condominium administrators to public and private corporations, construction managers and other professionals of construction industry. Our activities are planned to meet specific needs and offer all the important benefits deriving from rope access technology.

By choosing Ediliziacrobatica®, you will be followed by the utmost care since the very beginning, because this is our guarantee for a service that reflects our standards of excellence. No other company in the sector can boast such a great interest towards the customer and such a solid, efficient and widespread network that concretely turn the commitment into full satisfaction for those who choose its services.

Customer is extremely important to us.

Our strength is to ensure

you full and total satisfaction.

 

ARE YOU ALREADY OUR CUSTOMER AND NEED TO CONTACT US?

Write to: servizioclienti@ediliziacrobatica.com

WE ARE A TEAM OF DYNAMIC PEOPLE, CONSTANTLY DETERMINED TO GIVE OUR BEST.

A personalized path of self improvement training to which the Company dedicates two days a month through follow-up and in-dephts meetings: people are in constant personal growth and this allows the company to reach high working levels, opposing the trend of recession that construction industry has recently been going through.

 

ARE YOY READY TO JOIN US

WE ARE A TEAM OF DYNAMIC PEOPLE, CONSTANTLY DETERMINED TO GIVE OUR BEST.

A personalized path of self improvement training to which the Company dedicates two days a month through follow-up and in-dephts meetings: people are in constant personal growth and this allows the company to reach high working levels, opposing the trend of recession that construction industry has recently been going through.

 

ARE YOY READY TO JOIN US